The IT-Helpdesk serves the University staff and students via chat, e-mail and telephone. Support and instructions are limited to the most important devices in the university’s centralised administration and the standard programmes on these devices. The IT-Helpdesk´s opening hours can be found at the bottom of each instructions site page. The IT Helpdesk’s instructions site is available 24/7.
Cookie management
The IT Helpdesk instructions site is piloting cookie management. We recommend that you enable all cookies in order to ensure full use of the site. You can change your consent, if necessary,via theicon at the bottom of the page.
Popular instructions
Using the login services
Instructions on how to activate a new account
Applying for access rights
Instructions for completing the username application form
Activating student user account
Changing the password online
How to contact IT Helpdesk
Extracting a zip file
Download Centre
Owa (Outlook Web App): Browser E-Mail
Show more popular instructions
Landing pages
Wireless networks at the University of Helsinki
The University of Helsinki has several wireless networks:
- HelsinkiUni is a new wireless network for centrally managed university staff Windows laptops.
- Eduroam is international wireless network for staff, students and members of the eduroam network.
- HelsinkiUni Guest network is intended for users who do not have university credentials or access to the eduroam network.
Microsoft 365
Sign in https://www.helsinki.fi/office365
Cannotsign in to the cloud email? Please enter an account in the form username@ad.helsinki.fi (e.g. rkeskiva@ad.helsinki.fi)
Read more about Microsoft 365
Logging in to university services
- You can log in to nearly all university services using the standard format: username(for example,rkeskiva)
- eduroam credentials: username@helsinki.fi (for example, rkeskiva@helsinki.fi)
- Microsoft 365 credentials: username@ad.helsinki.fi (for example, rkeskiva@ad.helsinki.fi)
NB! Your email will be in the format firstname.surname@helsinki.fi (for example raimo.keski-vaanto@helsinki.fi)
Connections from outside the University
The use of some of the University’s online services is limited to the university network for licence-related reasons. These services include the databases and electronic journals offered by the library. To use these services on a computer outside the university network, you are required to establish a secure connection between your home computer and the university server.
The most common technology for establishing such a connection is VPN (Wikipedia). To use a VPN connection, you need a valid university username. Check the installation instructions for different operating systems.
Some of
For new University staff and students
This guide includes the most important instructions related to the use of information technology for new University staff and students. You can find more help from this instructions site by using, for example, the search. If you cannot solve the problem with the instructions, don’t hesitate to contact the IT Helpdesk.
The IT instructions of the University of Helsinki are mainly available on this instructions site, which is open to everyone. Please note that the instructions often include a short quick guide and longer instructions with images. Some instructions also include video tutorials
Multifactor Authentication (MFA)
This landing page contains links to all the University's MFA instructions.
Multifactor Authentication (MFA) improves information security by making scam attempts more difficult for cybercriminals. You can choose to ask for authentication requests every 90 days per device to avoid receiving the requests continuously. MFA is a feature that provides additional security when logging in to many of the University's services, and it uses a separate device to authenticate.
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Links to the most used services
Change your passwordLog in to your emailStudent: Activate your account!IT Security Test for staff membersIT Security Test for studentsTips for buying and replacing your computerIT Center Services
Technical problems
01.07.2024 08:00 Duration: 6d 15h 59min
Koko Unitube-videopalvelussa käyttökatko 1.–7.7. / Unitube service-wide maintenance break 1 July to 7 July
Status of the IT Services
Current topics
19.06.2024
Service break in Zoom on Monday June 24th at 4 pm to 8 pm – cloud storage is disabled and there may be some disruptions in the service
19.06.2024
A day-long service break in Moodle on Wed 26 June 2024
The Moodle learning environment will be updated on Wednesday 26 June 2024, from 8 AM until 5 PM. During this time, it is not possible to log into Moodle or create new Moodle areas on the course pages. If you have any questions about the updates or the upcoming service break, please contact moodle@helsinki.fi . Further information at the University of Helsinki Moodle-News forum .
13.06.2024
Our new Support for the Accessibility of IT Systems service helps you assess the accessibility of your systems!
Do you have questions about system accessibility requirements and how they affect information systems and their development? Our new Support for the Accessibility of IT Systems service assists University application developers and information system owners assess system accessibility.
11.06.2024
Fraudulent ”Mail delivery subsystem” messages sent to University staff and students due to a failed scam message campaign
10.06.2024
SAP service break on 14 June 2024 from 8 to 10 AM
All University SAP services will be unavailable on 14 June 2024 from 8 to 10 AM. The service break is due to system maintenance and updates. See affected applications below.
News archive
